A Survey of Mobile Ticketing Services in Urban Mobility Systems

A Survey of Mobile Ticketing Services in Urban Mobility Systems

Marta Campos Ferreira, Teresa Galvão Dias, João Falcão e Cunha
DOI: 10.4018/IJSSTA.2020040102
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Abstract

Modern mobile ticketing service solutions facilitate access to mobility services and free customers from difficult purchasing decisions. However, implementing these solutions is complex, as they involve many different stakeholders, with sometimes conflicting interests. This paper presents a survey of mobile ticketing services in the urban mobility context. It starts by defining mobile ticketing and explores the different electronic ticket schemes that are being implemented around the world, as well as the most used technologies to provide the service. Then, it addresses the complex mobile ticketing ecosystem, identifying the main actors involved, their motivations, and concerns. This allows the authors to define their role and contribution to the mobile ticketing ecosystem. Finally, the paper presents future trends and research directions related to mobile ticketing services, being a valuable guide for researchers and practitioners.
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Background

Mobile payments can be defined as “the use of a mobile device to conduct a payment transaction in which money or funds are transferred from a payer to a receiver via an intermediary, or directly without an intermediary” (Mallat, 2007). While some definitions include the whole payment actions “any payment where a mobile device is used to initiate, authorize and confirm an exchange of financial value in return for goods and services” (Au & Kauffman, 2008)) other definitions relax this requirement: “Mobile payments are payments for goods or services initiated from a mobile phone or similar device (such as a personal digital assistant or smart phone)” (Smart Card Alliance, 2007) broadening the scope of application of the term mobile payments.

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